Privacy Policy
Minimise Misophonia Method
Last updated: 6 November 2026
1. Introduction
Minimise Misophonia is operated by Andrea Loughran, Clinical Hypnotherapist (referred to in this Privacy Policy as "we", "us" or "our").
We are committed to protecting the privacy, confidentiality and security of personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information, including sensitive health information, when you visit our website, make an enquiry, register for our services or participate in the Minimise Misophonia Method program.
We recognise that information concerning misophonia, psychological wellbeing, personal experiences and health history is particularly sensitive. We therefore take our privacy responsibilities seriously.
We handle personal information in accordance with applicable Australian privacy legislation, including:
Privacy Act 1988 (Cth).
Australian Privacy Principles (APPs).
Health Records Act 2001 (Vic).
Victorian Health Privacy Principles (HPPs).
Where applicable, we also take account of privacy requirements in other jurisdictions in which our clients reside.
2. What personal information do we collect?
The type of information we collect depends on your interaction with us.
A. Website visitors
When you visit our website, we may collect:
Internet Protocol (IP) address.
Browser type and device information.
Pages visited and time spent on the website.
Website navigation and usage information.
Information collected through cookies and website analytics.
This information helps us understand how visitors use our website and improve its functionality and performance.
B. General enquiries
When you contact us through our website, email or telephone, we may collect:
Your name.
Email address.
Telephone number.
Your general enquiry or comments.
Information you voluntarily provide about your circumstances or interest in our services.
C. Program registration and client information
When you enquire about or participate in the Minimise Misophonia Method, we may collect personal and sensitive information, including:
Name and contact details.
Relevant personal and health history.
Information about your experiences with misophonia.
Your reported responses to particular sounds and situations.
Information about the impact of misophonia on your daily life and relationships.
Relevant psychological, emotional or wellbeing information.
Information necessary to assess your suitability for the program and provide the service.
Consultation notes and relevant correspondence.
Feedback and information about your progress.
We only seek information that is reasonably necessary for the purposes of providing our services and managing our professional relationship with you.
You may choose not to provide certain information. However, this may affect our ability to assess your suitability for the program or provide the service.
3. How do we collect personal information?
We generally collect personal information directly from you.
This may occur when you:
Visit our website.
Complete an online enquiry or contact form.
Telephone or email us.
Request information about the program.
Register for or participate in the program.
Complete an intake questionnaire or other client documentation.
Participate in consultations.
Provide feedback or a testimonial.
Some information is also collected automatically through website technologies, including cookies and analytics tools.
Where personal information is obtained from another source, we take reasonable steps to ensure that you are aware of the collection, where required by law.
4. How do we use personal information?
We collect and use personal information for purposes reasonably connected with our business and professional services, including:
Responding to enquiries.
Providing information about the Minimise Misophonia Method.
Assessing program suitability.
Arranging and administering consultations.
Providing the program and associated client resources.
Maintaining appropriate client records.
Communicating with clients about their participation and progress.
Managing payments, invoicing and administration.
Requesting and managing client feedback and testimonials, where permission has been provided.
Improving our website, services and client experience.
Meeting legal, regulatory and professional obligations.
We will not use sensitive health information for unrelated marketing purposes without obtaining the appropriate consent.
5. How do we store and protect personal information?
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
Password-protected accounts and systems.
Restricted access to client information.
Secure electronic recordkeeping.
Appropriate security settings for third-party platforms.
Secure storage of electronic documents and recordings.
Secure disposal of information when it is no longer required and its retention is no longer legally necessary.
Our website is hosted through Squarespace. Information submitted through the website may be processed or stored using Squarespace's systems and infrastructure.
Client information may also be maintained using third-party professional recordkeeping, communication and storage services.
Access to personal information is limited to those who require it for legitimate business or service-related purposes.
6. Third-party service providers
We may use third-party providers to support the operation of our website and the delivery and administration of our services.
These may include:
Service: Squarespace Purpose: Website hosting, website forms and website analytics
Service: Cliniko Purpose: Client administration, appointments and clinical records, where used
Service: Email provider (Registration Australia). Purpose: Client and business communications
Service: Payment provider (DD Payments: Commonwealth Bank Australia Purpose: Processing program payments, where applicable
We take reasonable steps to select and use service providers that have appropriate privacy and security arrangements.
We do not sell personal information to third parties.
7. Overseas disclosure and international clients
Minimise Misophonia services are available to clients in Australia and internationally.
We may communicate with clients located outside Australia and collect personal information from them for the purpose of providing our services.
Our website and third-party service providers may use overseas servers, infrastructure or support personnel.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable Australian privacy requirements, including the Australian Privacy Principles concerning overseas disclosure.
8. Disclosure of personal information
We do not routinely disclose personal information to unrelated third parties.
We may disclose information where reasonably necessary for the provision of our services or business operations, including:
To service providers who assist us with website hosting, administration, communications or payment processing.
To another health professional where you have provided appropriate consent and disclosure is relevant to your care.
Where disclosure is required or authorised by law.
Where disclosure is necessary to address a serious threat to an individual's life, health or safety, or as otherwise permitted by applicable privacy legislation.
We will not disclose your personal or sensitive health information for advertising or promotional purposes without your consent.
9. Audio recordings, client resources and intellectual property
As part of Minimise Misophonia services, clients may receive audio resources associated with their participation in the program.
Where consultation or other audio recordings are made, they will be handled as confidential information and used only for the purposes explained to the client and permitted by law.
Audio recordings and other resources may be stored electronically and delivered through appropriate digital services.
We take reasonable steps to protect these materials from unauthorised access or disclosure.
The intellectual property rights in our original therapeutic materials, scripts and program resources remain with their respective owner. Any intellectual property conditions are addressed separately through our program terms and client consent documentation.
10. Cookies and website analytics
Our website may use cookies and similar technologies to:
Support website functionality.
Understand visitor behaviour and website performance.
Identify popular pages and areas of interest.
Improve website navigation and user experience.
We may use Squarespace and Google analytics services configured on the website.
Cookies are small data files stored on your device when you visit a website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
We do not intend to use website analytics to identify individual visitors by name or to collect clinical information about website visitors.
11. Direct marketing and communications
We may contact you in response to an enquiry or in relation to services you have requested.
We will only send promotional or marketing communications where permitted by law and, where required, with your consent.
You may request to stop receiving marketing communications at any time by contacting us.
We will not use confidential clinical information to target you with marketing communications.
12. Access to and correction of personal information
You have the right to request access to personal information and health information we hold about you.
You may also request that inaccurate, incomplete or outdated information be corrected.
To make an access or correction request, please contact us using the details provided in Section 15.
We will respond to your request within the timeframes required by applicable legislation.
Where we are unable to make a requested correction, we will explain the reasons and, where appropriate, take steps to attach a statement of your requested correction to the relevant record.
Under Victorian health records legislation, health service providers are subject to specific record-retention requirements. Accordingly, a request to delete information does not necessarily mean that we can legally destroy the relevant health record.
13. Retention of personal and health information
We retain personal information only for as long as it is required for the purposes for which it was collected, subject to applicable legal and professional obligations.
Health information held by a Victorian health service provider is subject to specific retention requirements under the Health Records Act 2001 (Vic).
In general, a health service provider must not delete health information:
Until more than seven years have passed since the last occasion on which a health service was provided; or
In the case of information collected while the individual was a child, until the individual has attained 25 years of age;
whichever is later, subject to applicable legal exceptions.
When information is no longer required and its retention is no longer legally necessary, we take reasonable steps to securely destroy or de-identify it.
14. Privacy complaints and data breaches
We take privacy complaints seriously.
If you believe your personal information or health information has been handled inappropriately, you may submit a written complaint using the contact details in Section 15.
We will:
1. Acknowledge your complaint.
2. Review the circumstances and relevant information.
3. Investigate the matter.
4. Take appropriate corrective action where necessary.
5. Provide you with a response.
We aim to respond to privacy complaints within 30 days, where practicable.
External complaints
If you are dissatisfied with our response, you may contact the relevant Australian privacy regulator:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Telephone: 1300 363 992
The OAIC handles complaints concerning the federal Privacy Act and Australian Privacy Principles.
Victorian Health Complaints Commissioner (HCC)
Website: https://hcc.vic.gov.au
Telephone: 1300 582 113
The Health Complaints Commissioner handles complaints concerning health information under the Victorian Health Records Act 2001.
Data breaches
If we become aware of a suspected or actual data breach, we will investigate and take appropriate steps to contain and address the incident.
Where an eligible data breach occurs, we will comply with the notification requirements under the Commonwealth Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC as required by law.
15. Contact us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:
Andrea Loughran
Clinical Hypnotherapist
Minimise Misophonia
Website: https://www.minimisemisophonia.com
Email: enquire@tbmhyp.com.au
Telephone: +61 493 257 320
We welcome enquiries about how personal information is collected, stored, used and protected.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, third-party service providers or applicable privacy legislation.
The latest version will be published on our website, together with the date of the most recent update.
We encourage visitors and clients to review this policy periodically.